Archived service policies

What you buy

The $595 one-time Launch QA Sprint covers one authorized site, up to ten pages and two journeys of up to five steps. The report is due within two business days of complete intake. One retest of up to five reported fixes, requested within seven days, is reported within two business days.

The $499/month Agency QA Plan covers up to five authorized sites, each up to ten pages and one five-step journey. It includes up to ten checks per month across the sites after update notices, every site at least monthly, reports within two business days of notice and one five-fix retest per check. Checks do not roll over. A sixth site or extra checks requires separate agreement.

Desktop Chrome and the Safari engine, plus the Safari engine at iPhone size. The phone-size view is a browser simulation, not a physical phone.

The Free Launch Snapshot is one per agency, free, no card: the home page plus up to four menu-linked public pages. We are confirming current browser availability and delivery timing; before starting, we will confirm the available coverage and a firm delivery date with you. The report includes coverage, up to three findings with screenshots and reproduction steps or a statement that none were found, and one short paragraph about a sprint. Existing commitments retain their agreed terms.

Both paid offers may be purchased. If another paid order is open when yours arrives, we offer a firm start date to accept the same business day or a full refund within two business days. We never leave a buyer charged without one of those outcomes. At most three snapshots are in progress at once; we confirm available coverage and a firm delivery date before starting.

For the sprint and plan, payment precedes intake. Testing requires written site-owner authorization and complete URLs, journeys and safe access. We explain missing intake and the new start date the same business day. Business days are Monday–Friday, Eastern Time, excluding US federal holidays.

Prices are in US dollars. Applicable taxes, if any, are disclosed before payment. Stripe processes payments and receipts.

The boundaries

No security audit; accessibility or compliance certification; real-device lab; Firefox; fixes or implementation; completed purchases, sign-ups, real messages or form submissions; load or performance testing; emergency or same-day response. A report with no findings is a valid result. Testing never proves a site is bug-free.

Cancellation

The Agency QA Plan renews monthly with no minimum term. Cancel through Manage billing or email hello@releasecheckdesk.com before the next billing date to stop renewal at the end of the paid month. No phone call or reason is required.

Refunds and remedy limit

Sprint: full refund on request if the report is late for a reason within our control, if we decline or cannot safely do the agreed scope, or if you cancel before testing starts. Plan: a month in which a promised check report is late or missed for a reason within our control is refunded in full on request; otherwise cancellation takes effect at paid month end. Wrong or duplicate charges are always refunded in full.

Refunds go to the original payment method with no fee. Posting time depends on the payment provider and bank. Refunds of what was paid are the only remedy for a late or missed report; liability never exceeds fees paid for the order in question. This does not remove rights that cannot be excluded by law.

Private buyer questions

When you ask a question on this site, we store the agency name, optional agency website, question, follow-up messages and our replies for private service inquiries. This is separate from a Launch Snapshot request, test authorization or an order. No email is sent. The complete private return link grants access to the conversation; keep it private. We store a one-way hash of its secret access token, not the complete private link. Daily hashed connection identifiers limit spam; no advertising profile is created. Ask for deletion in your private conversation. Do not submit credentials, payment details or sensitive personal information.

Private Snapshot requests

The Snapshot request form stores agency name, agency website, the public site URL, optional email and notes, consent, request status and delivery evidence in our Cloudflare-hosted service through Sites. No email is required or automatically sent. We use this data only to respond to and deliver the requested service and maintain necessary business records.

Request status, messages and reports are available to anyone who holds the unguessable private return link; it is not a login-protected account. Keep that link private and do not put it in public posts. It is excluded from indexing and is not included in outgoing referral information. We do not publish the report, client name or evidence without written permission.

Only the authorized operator can view the request queue or publish status and report updates. A daily hash of the connecting IP is used to limit automated submissions; we do not store the raw IP in request records. Ordinary hosting access logs may still exist. Keep submissions free of passwords and sensitive information. The relationship and business-record retention described below applies to these requests.

Privacy

We use business contact details, the agreed scope, written authorization, payment status and test evidence to respond to inquiries, deliver the service, handle support and keep business records. This website's scope and retest forms run locally in your browser; they do not submit or retain form entries. Prepared emails remain in your browser until you copy them or choose to open your email app. Optional downloaded JSON drafts remain on your device. Nothing is sent until you send the email yourself. The site adds no analytics or advertising cookies. Hosting providers may process ordinary access logs.

Email is handled through Google Workspace. Hosting uses Cloudflare and Sites. Authorized service providers may process the site content and test evidence needed to deliver the agreed service. Stripe handles checkout, fraud checks, billing and payment records under its own privacy policy. We do not receive full card numbers. We do not sell contact data or use customer logos, private reports or site evidence in marketing without permission.

Only provide data you have authority to share. Test evidence may include the authorized page content; use staging and synthetic data to minimize personal data. We keep inquiry and delivery records while needed to serve the relationship and resolve issues, and payment/accounting records as required for business obligations. Email hello@releasecheckdesk.com to request access, correction or deletion. We will explain any records we must retain and remove unnecessary copies where possible. Do not use this service to submit sensitive personal data.

The new /request-snapshot page submits a request to our hosted service; its handling is described below. Older local email-draft forms do not submit requests. Findings, client names and reports remain confidential to the agency; nothing is published without written permission.